3.9. Conflict resolution in a Peer Group
In any group of people there may be conflicts that arise, and Peer Groups are no different. How the conflict is handled will be very important, both for the individuals concerned and the Peer Groups as a whole. Each state has its own grievance policy and procedure, which should always be followed. Generally speaking, Olaves can escalate issues or conflicts to the State Olave Program Manager or Region Manager. However, it is best for a Peer Group to attempt to resolve the conflict first.
There are many different ways to deal with conflict. People may choose to ignore it, complain about it, blame someone for it, or try to deal with it through hints and suggestions. Alternatively people can be direct, clarify what is going on, and attempt to reach a resolution through common techniques like negotiation or compromise.
The key to avoiding or minimising conflicts is for Olaves to abide by both the Promise and Law, and the Girl Guides Australia Code of Conduct. Behaviour that is contrary to the Promise and Law and/or the Code of Conduct should be noted and named. It is always best to have discussions or raise concerns about poor behaviour in private rather than in public, and face to face is better than via email or on the phone.
For more information and resources, check out the Learning Topic on Conflict Management.
“Incorporating the Promise & Law as a part of everyday life helps me keep my integrity in hard times and to always pick myself up and keep going.”
Last Modified: 07/09/15 at 9:32 PM